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>> Thread: [@HOME] - Comcast - Stolen Modem Procedure
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Subject:[@HOME] - Comcast - Stolen Modem Procedure
Date:10/18/2000
Author: Doug <doug@fsck-athome.lordlegacy.org>

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Stolen Modem
--------------------------------------------------------------------------
 
OperatingProcedures
 
Subject:  Stolen Modem
Date: 6/4/99
Procedure #:  4
 
 
In the event that a modem (or other Comcast equipment) is stolen while in the possession of a customer we should handle it in the following manner:
 
Advise the customer that they are responsible for the price of the modem and that we will be billing him/her our cost on the equipment. Current pricing should be verified with the Online Director of Finance before a quote is made. While credit card billing is preferred, they have the option of paying by check. A Police report must be mailed to the following address (and payment, if paying by check made payable to Comcast Online): Comcast Online
 
Attn: Director of Finance
 
One Belmont Ave. 11th Fl.
 
Bala Cynwyd, PA 19004
 
Once the payment has been made with a copy of the Police report, Comcast will provide a receipt, via mail, and schedule an appointment to reinstall the service at current reinstall prices. Service will not be restarted without a Police report.
The customer should be advised to claim the loss on their home owners policy for reimbursement and use the provided receipt as proof of value.

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Message Author Date
Msg 1   Doug  10/17/2000 

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